FAQ
✨ Scattered Roses – Frequently Asked Questions
🛍️ Orders & Products
Are your products made to order?
Yes! Every item is custom printed just for you when you order. This ensures your piece is unique and sustainably produced.
How do I choose the right size?
Each product has a size chart on the product page. We recommend measuring one of your favorite tees/hoodies and comparing it to the chart before ordering.
🚚 Shipping
Do you offer free shipping?
Yes — we offer Free Shipping to the U.S. & Canada.
How long will my order take to arrive?
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U.S. orders: 5–8 business days
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Canada: 6–10 business days
(International orders may take longer due to customs.)
Will I have to pay customs fees?
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U.S.: No.
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Canada: Sometimes customs may charge fees — this is out of our control. We always ship your order free of charge, but any customs fees are the responsibility of the buyer.
🔄 Refunds & Returns
Do you accept returns or exchanges?
Because each item is made to order, we don’t accept returns or exchanges for size, color, or change of mind.
What if my order is damaged or incorrect?
We’ve got you covered! If your item arrives damaged, defective, or incorrect, we’ll remake or replace it at no cost. Just contact us within 30 days with a photo of the issue.
💳 Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Shop Pay installments (split your payment interest-free).
📧 Customer Support
How do I contact you?
Email us anytime at info@scatteredroses.com, and we’ll get back to you within 24–48 hours.